Store Policies - Please Read Before Ordering

ilona@cocoapink.net

PRODUCT AVAILABILITY

Availability of Items
Your Order Confirmation email will provide you with your order number which will be needed if you have to contact us directly for any reason. Availability of items is subject to change without notice. Contact Customer Service or check our website for details.

You may review your order at any time by clicking on the link provided in the order confirmation email.

Shortages; Shortage Items
We currently have a limited number of each product available for purchase on our website however it is possible that (an) item(s) can develop a shortage between order time and the time when the order comes up for fulfillment in our processing queue. If this should occur, and except by special arrangement, no backorders will be permitted. Orders containing items that develop a shortage will, nonetheless, be shipped without delay with whatever pro rata item quantity is available, if any.

Customers wanting orders to be held until shortages can be fulfilled must make such requests in writing in the Comments box on their order.

Back ordered and out of stock items may be shipped out at a later date separate from the rest of the order, your order may be held, or a refund may be issued without prior notice at owner's digression.

PRICES

Prices Subject to Change
Prices shown on our website supersede all previous prices and are subject to change without notice. Contact Customer Service or check our website for details.

Net Prices
All prices shown on our website or otherwise quoted by CocoaPink are net prices exclusive of all other costs, including (but not limited to) shipping; handling; insurance; taxes; duties; tariffs; or the cost of special packaging, marking or other services, which costs shall be borne by the Buyer.

* Missing Shipment: Upon receipt of your written inquiry about a missing shipment, and if it is late, we will initiate the following steps:

1. Carrier Inquiry: we will contact the carrier and have a tracer placed on the shipment. Upon confirmation that the carrier cannot locate the shipment (this may take several days), go to step 2. If your shipment is confirmed as lost, we will refund to you the Shipping & Handling ("S&H") charges on your order but no further steps will be taken and we will be unable to help you further.

2. Insurance Claim: The customer is responsible for purchasing insurance for the package during transit. Uninsured items will not be covered by CocoaPink LLC. It is the customers responsibility to insure packages.

Please note that we cannot take responsibility for the actions of the carrier or it's agents. Our legal obligation is complete upon delivering your order package to the carrier. Thus, the carrier's determination in these matters will be final.

ORDER ACCEPTANCE

Order Acceptance and Rejection
Orders for standard products may be canceled within 24 hours of ordering (the "Cancellation Grace Period") without liability by contacting customer support at info@cocoapink.net. Orders canceled after the 24 hour grace period will be subject to a restocking fee.

Restocking fee is 50% of the total order. There are not exceptions.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, failure to render immediate PayPal payments, or problems identified by our credit department and fraud avoidance personnel. We may also require additional verifications or information before accepting any order.

CocoaPink reserves the right to refuse service to anybody.

TAT
We strive to process your order in the current TAT listed on our website at the time of purchase, however due to a high volume of orders the TAT is subject to change without prior notice. Cancellations and refund requests will still be subject to a 50% restocking fee after the 24 hour grace period.

Pricing or Typographical Errors
While CocoaPink strives to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CocoaPink shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, CocoaPink may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Quantity Limits and Dealer Sales
CocoaPink reserves the right to limit the quantity of items purchased per person, per household or per order. These restrictions may be applicable to orders placed by the same account, the same credit card, and to orders that use the same billing and/or shipping address. We will provide notification to the customer email and/or billing address provided should such limits be applied. CP also reserves the right to prohibit sales to dealers.

CocoaPink items may not be resold for profit without prior consent. This includes selling on auctions, online, or any retail establishment.

OUR GUARANTEE
We are committed to your shopping satisfaction. If an item you receive from Cocoa Pink is defective or unsatisfactory, or if an item is missing from your shipment, please contact us immediately.

CocoaPink has the right to verify shipping weight and deny the request for a replacement if we feel an item was included at time of shipping. CocoaPink reserves the right to request a defective or incorrectly scented item be sent back to us for verification and testing before a new item is issued.

PROBLEMS WITH YOUR ORDER

An Item Is Missing or Short
If an item is missing from your shipment, or the quantity count on an item is short, please contact us at once to resolve the matter. Please note that CocoaPink reserves the right to either ship the missing item or issue a credit for same at our sole discretion. Refer to Shortages for additional applicable terms.

My Order Didn't Arrive
Orders shipped via common carrier can be tracked on the carrier's website. If you wish to track an order, click on the tracking link provided in your Shipment Confirmation email (We're sorry but orders shipped via certain USPS service options cannot be tracked door to door; refer to the USPS website for details). If you still have questions about an order that has not arrived, please contact us and one of our Customer Service Associates will be happy to help you.

An Item Is Damaged or Defective
We pack all of our shipments very carefully to assure their safe arrival to your doorstep. You should always inspect all packages and their contents immediately upon arrival and have the carrier note any visible damage. Report any damage, in writing, to Customer Service not later than five (5) days from receipt of shipment. Failure to give said written notice of claim within the aforementioned time period shall constitute an unqualified acceptance of the goods and a waiver by Buyer of all claims with respect thereto.

CocoaPink reserves the right to repair, replace or issue a credit for a damaged or defective item at our sole discretion.

CocoaPink is not responsible for items damaged during shipment. This includes leakage, breakage, or any items damaged during transit. Customers may purchase insurance to cover any damage due to shipping.

Oversize items must be returned by ground freight. For assistance with oversize items and hazardous or regulated items, please contact Customer Service.

Shipping charges are not refundable except if you were sent an incorrect or defective product and only at our sole digression.

EXCHANGES AND RETURNS

Restocking
If you find that you've made a mistake in ordering particular item(s), simply contact Customer Service as soon as possible, and prior to shipping, and we'll be happy to change the order for you if we can (normally, no order changes are allowed after 24 hours of ordering). If a request is made after 24 hours a 50% restocking fee will apply.

Restricted Items
We're sorry but made-to-order goods and, for health and safety reasons, raw materials (additives, botanicals, butters, colorants, essential oils, fragrance oils, fixed and other base oils, etc.), and certain items specifically marked as such on their respective web pages, are not returnable.

Due to the nature and customization of our items we have a no return policy. There are no returns and no exchanges for any products we sell on our site. No exceptions.

Refused Shipments and Unauthorized Returns
Refusal to accept delivery of a shipment from, or the unauthorized return of a shipment to, CocoaPink is a breach of contract. Such act does not ipso facto relieve the Buyer of either the responsibility to make any (and all) payment(s) that is due and payable, nor does it require CocoaPink to refund monies already paid. Just as "...Title and risk of loss to all goods furnished hereunder shall pass to Buyer upon [CocoaPink] delivery to the carrier at the shipping point, so such goods remain the property of the Buyer. We will not be responsible for the safe keeping of these goods but will nevertheless hold Buyer's property for thirty (30) days, after which time the goods will be considered abandoned property and we will dispose of it as we deem appropriate in our sole discretion.

Limitation Of Liability
IN NO EVENT SHALL COCOAPINK BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF COCOAPINK HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Indemnification
You agree to indemnify, defend, and hold harmless CocoaPink, its officers, directors, employees, agents, licensors and suppliers (collectively the "Provider") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your Internet account (if established), including negligent or wrongful conduct, by you or any other person accessing this Site using such Internet account.

PRIVACY
You may shop with confidence. We never sell our customer list or share customer data with any third party except as required to complete your transaction and as required by law.

QUESTIONS?
Don't be afraid to ask us questions: you may contact us at any time of the day by sending an email to either ilona@cocoapink.net or info@cocoapink.net. Our customer service department aims to respond to all emails in 24-48 business hours.