Turn-Around Time: Our current TAT is 30 business days, this may change at any time depending on order volume. We'll keep this page updated.
Orders are processed in the order we receive them. Please refer to your invoice for the TAT at the time you placed your order.
(Order Processing Time (a.k.a Turnaround Time or TAT) is a calculation of business days starting from the next day of order initiation to the day of anticipated shipping. Transit time is not included and is not in our control. Order processing time does not include weekends, holidays, or any other circumstance during which CocoaPink is closed.)
We strive to process your order within the TAT listed on our website, however during periods of high volume (like during a sale), TAT is subject to change without prior notice but we will update this page with the relevant info.
1st Class domestic mail: has been updated to be at least 5 business days to receive.
International Shipping: We're happy to say all international shipping has been restored on the site, except for the few countries still listed on the USPS's website as restricted.
For an updated list of countries we're not allowed to ship to yet, please see the USPS's own page here. (And click on 'view the suspensions').
Included in the restricted areas are Australia, New Zealand, & Thailand.
UK Shipping: After being unable to ship to the UK for several months, we finally received our VAT number, and have resumed shipping to the UK. Yay!
Business days: Are Monday - Friday, not including weekends or holidays.
Possible changes: Please be aware that, due to the present global situation, products could go out of stock as we run out of our supplies. Bottles, jars and vials may be affected and may need be substituted for a similar style or size. Supplies and supply lines have been heavily affected, and this affects us as well.
We'll keep you updated if your items are affected.